Tracking numbers will be sent once they are scanned at the Canadapost sorting facility not when you receive an e-mail stating your order has been shipped. You will get your tracking number sent directly from Canadapost in the evening that day.
Canadapost basic insurance only covers up to $100 in lost, missing, stolen parcels. PLEASE PURCHASE ROUTE insurance if you require more than $100 coverage for your order.
"We strive to make you Happy!"
We use Canada Post Business Expedited And Xpresspost shipping! We also use a flat rate system, it is easier for us and saves you money.
*CANADAPOST IS ON STRIKE* We are using alternative shipping services depending on your location Canpar, UPS, Dimex, Loomis, FedEx or Purolator may be used. If shipping to your location hsa a severly increased cost you may be e-mailed to share in the cost until the labour dispute is finished and Canadapost is back on the job.
Depending on your location it could be quicker or longer. This changes frequently and we will do our best to update the delay as we can when we see them happening real time based on delivery speed to customers.
If you start your own investigation with Canadapost we cannot help you until it is closed!!!!!! Please contact us with any shipping issues so we are able to start the investigation, receive updates and follow through with it.
Please order EARLY and OFTEN or in good supply to avoid running out of vapes :)
Lithium-ion batteries can not be shipped Xpresspost any longer. Your package, if containing batteries will be downgraded to standard business expedited shipping which is usually 1-4 days longer depending on your location in Canada. High volumes of mail has shippers stretched to capacity and if you need your package in a certain time frame please let us know and we can provide you with alternate shipping options.
Within Canada
Expedited/Xpresspost will arrive next business day after shipping locally, 1-2 Business days regionally, Ontario, and 2-6 Business days nationally for the rest of Canada. These are basic time lines for delivery of packages and with weather conditions always changing and Canada Post delivery employees problems times could be longer then stated. * Expedited $10.00 Flat Rate $10-$99 Purchase
Xpresspost $15.00 Plus depending on were you are in Canada $10-$99
Expedited Shipping Orders Over $99 Before Tax free shipping
You have the ability to upgrade to Xpresspost Service on checkout.
Same Day Delivery for the greater GTA now available if you qualify for same day Delivery the option will show up at checkout or you can check the service area under the menu "SAME DAY GTA+ DELIVERY"
Note: If the address is not complete the order will be canceled and you will be refunded for the order less associated shipping charges. Please when placing an order enter the full and complete address so your order will ship to you without an issue or delay. DO NOT FORGET APARTMENT OR UNIT NUMBERS.
We only ship within Canada. No Other country's.
Orders in before BEFORE 12:00pm EST will ship same day if possible(Right now we recommended getting your order in before 6am EST while we are dealing with increased demand), this should eliminate an additional day of waiting for delivery. Orders received After 2pm EST will be shipped next business day. Canvape does the very best to make sure everything ships as fast as possible and the same business day as it is ordered but sometimes it may take longer to ship your order.
If you do not want to make the minimum purchase to qualify for the Flat Rate shipping. Please send customer service an e-mail stating the product(s) you would like to purchase and your postal code/city so we can then give you the actual shipping cost. If you do not wish to use Xpresspost we can also get you a quote for a different shipping option. We have taken the time to come up with the cheapest solution for the rapid delivery of our product. However if you only want something small we can send regular post at a very cheap rate. Due to liability issues Xpresspost and Expedited Parcel are used for tracking, confirmation and insurance solutions.
When Shipping Glass tanks Or Bongs we cannot warranty or cover them from being broken in shipping as Canada Post will not cover the damage of any glass Items. Order at own Risk or Choose shippie package insurance which will cover glass and any mishaps or situations Canadapost doesn't and also will extend coverage beyond $100.
We do not allow our customers to order products that are out of stock, we have no control over wholesale production and import times.
*Special Notice*
Missing/ Lost Package:
If you have a missing or lost package please email payments@canvape.com. If the customer starts an investigation with Canada Post it could cause the investigation to take twice as long.
Canada Post has started to charge for return shipping on incorrectly addressed parcels, return to sender packages or any package that is returned to us. So we will now have to charge our customers for any errors that would cause a package to be returned to us where a customer has supplied the error in the information that they have provided.
Laws and Canada Post Protocols
All orders will Require you to Sign and Show ID For Proof of 19yrs of Age. ID must match the order Information. Failure to show ID or Sign will have the package returned to us causing a return shipping cost. This fee will be passed on to the customer. Before any refunds are given.
Damaged or Missing Product.
We allow up to 48hrs to make a claim for missing or damaged product after your package is delivered. After 48hrs we can no long accept claims for missing or damaged product. Please check your orders after you receive them for accuracy and proper function.
Out of stock/Stock Error's
We will email customers if a product that is out of stock due to a stocking error for them to change their order. If there is no reply within 48hrs after sending to the email associated with the customers account. The customer will be refunded the cost of the item and the rest of the order will be sent with out the missing item(s).
Canada Post Investigations And Claims:
If an investigation has to be started with Canada Post, it takes time for them to investigate a missing or lost package. Please cooperate with Canada Post in their investigation, failure to do so will result in them cancelling the investigation and denying the claim. This too may apply in the event of a claim being submitted for damage to a product, as coverage requires a similar process to achieve.
Store Pickup Instructions
If you are interested in something from our website and would like to pick it up at one of our locations follow these simple instructions. =)
1. Create an account @ www.canvape.com
2. Add the items you want to order to your cart
3. Proceed to check out and select your home address for billing and shipping and select your shipping method as Expedited Parcel $10.00. Do not worry shipping costs will be removed from your order when picking up at the location of you choice.
4. Payment method pick : Interac Email Money Transfer (Canada Only)
5. Last step is to type into the “ORDER COMMENTS: ” the location you would like to pick up your order.
example : “I would like to pick up my order from the Brampton store location and pay in cash”
As long as you place your order by 9:00 am Wednesday morning your order will be ready at our weekly store locations by 5:00 pm Thursday.
Restocking fee: Due to the volume of unclaimed orders we are forced to apply a restocking fee of 15% plus shipping charges. Your purchase will be refunded less the restocking fee and any shipping charges to the method of payment on file. This does not apply to warranty returns or product returns. It is only for people that pay for their order and do not pick it up from a either a post office location and it is returned to us or at a store location within 15 days of being notified their order is ready for pickup. This restocking and shipping fee will also be applied to packages that were refused delivery or marked as ID unavailable and returned to us. If you are UNDER AGE do not order, you will not get any product and will lose 15% plus shipping charges. Seems fair right?
*Remote Location Shipping
Above shipping time frames are Canada Post estimates provided by Canada Post if you are in a "remote" location as defined by Canadapost additional time may be added to the above estimates.
If you are in a remote location you may see a small cost surcharge as Canadapost has dramatically increased rates to ship to remote area's.
Oversize, Overweight or Bulky Packages
If your order is large, bulky or heavy we reserve the right to downgrade your shipping method at our discretion. Alternatively we may send you a quote for actual shipping costs and you can decide if you would still like your package and pay for the excess shipping costs. Since we started operation, post rates have nearly doubled and our low pricing has stayed the same.